HISTORY, EXPANSION, AND GROWTH
Sumash Tech have started their journey back in January, 2016. They have stared business in a very little portion of a store in the Bashundhara City Complex, situated in Panthapath, Dhaka-1215. Right after getting a massive success and customer’s positive feedback, they have started expanding their business and currently they are owning 4 different store where three for Sales Center and other for the Service point on the finest place in Bashundhara City Complex.
With around 50,000+ happy customer so far, they are serving around 55-60 customer daily on average. They have their separate sales center as well as their own service point. On every product they are proving unofficial warranty as well as guaranty in some cases.
With an aim to provide authentic and original products to the consumers, Sumash Tech has developed their product line as well as they focus on after sales service to make the purchase trustworthy to the consumer.
Along with the popularity of Xiaomi products are being increased, the duplicate or fake Xiaomi products are spreading throughout the whole industry. Besides, Xiaomi products are being sold with poor customer satisfaction. So these are making the sustainability of Xiaomi market fragile. Sumash Tech has a long term vision to work with Xiaomi Inc. officially to make a sustainable platform for the Xiaomi products in Bangladesh.
DESCRIPTION OF SERVICES
To ensure the maximum purchase comfort, Sumash tech is providing 2 years on unofficial warranty on every phone. Their self-financed service point is always ready for any difficulties in the product. Even they take care of every unsolvable issue as well. They have home delivery service all over Bangladesh. Customers can easily order products from their official site, Facebook group, or Facebook page or over phone.
PUBLIC RELATIONS & ADVERTISING
Sumash Tech is highly focused on social media marketing instead of other ATLs. They invest a lot on media buying as well as sponsoring YouTube review videos for a massive engagement over social media as most of their TG is over social media, e.g. Facebook. Other than that they have been gone for event partnership on a few campus engaging events
Along with the Xiaomi Phones & accessories, Sumash Tech is currently providing the products from following brands,
Apple Samsung Huawei Nokia One Plus HTC VIVO OPPO iLIFE and much more.